Contact Us

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10 Market Street
Burra, SA, 5417

0417922809

FAQs

Frequently Asked Questions


How do I track my order?
We use Australia Post standard parcel delivery service giving you the freedom to track your parcel from purchase to delivery and will send you a shipping dispatch confirmation email.

When and how will my order ship?
Parcels will be processed Monday to Friday excluding Public Holidays and Weekends. Your order may take 2-3 days to be packaged. We use Australia Post parcel delivery to send your parcel to you. It should arrive to you within 3-10 business days depending on location. A courier may be required to deliver parcel to people living in remote areas.

How will you package my parcel?
We will package things very carefully and may even package things separately in one or more parcels if contents are precious at no extra cost. We keep our stock on hand so therefore we will ensure it has been packages securely. We will also wrap your parcel lovingly.

How much will I pay for shipping?
The exact cost of the parcel to post via Australia Post

Can you express post my order if I want it quicker?
Yes. The exact cost of the parcel to express post through Australia Post will be charged. 

What if something is broken or damaged?
Please contact us within two days of delivery. Please keep the original items and all packing material and forward us photos of the damaged item and parcel it arrived in. We may ask you to send the item back and we will pay this cost. We may repost a new item back to you given it is in stock or on backorder. If not we will offer you a refund to the same value. Please email us an info@prettyrustic.com.au and we will send you the instructions.

What is I want to return an item?
If for any reason you are not pleased with your purchase, please contact us within two days of receiving it. We are happy to discuss any concerns you may have. You will be required to pay the postage both ways for return and resending of any items. Please email us an info@prettyrustic.com.au and we will send you the instructions.

Please send returns to:
Pretty Rustic
PO Box 197
Burra SA 5417

If I have a query when will you get back to me?
We are here to help you. If you need assistance with something or need expert advise please email us at info@prettyrustic.com.au we will endeavour to respond to you as soon as possible. If you need to speak to a person, contact us on 0417922809. Please note, you may be required to leave a message and we will endeavour to ring you at our earliest convenience. It may be quicker to email us.